WHAT IS THE DIFFERENCE BETWEEN MAINTENANCE AND REPAIR
Repairs are services that are required or necessary when something on your vehicle is not working properly or may have worn to the point where a replacement is required to maintain the performance of your vehicle.
Maintenance is the routinely scheduled services, inspections and part replacements that your vehicle manufacturer recommends based on the age or mileage of your vehicle.
The schedule for performing these maintenance services varies from vehicle to vehicle. You will find the schedule for your vehicle in your owner’s manual. Following this schedule is the best way to make sure your vehicle is performing as it should.
SERVICE WARRANTY OPTIONS
Every turn of the wrench on your car comes with the conscientious workmanship we would pour into our own automobiles.
Every car that exits our bays after either repair or maintenance leaves with a no-questions-asked guarantee affixed to our work. Our maintenance procedures will return your car to you renewed and protected against the road’s full arsenal of wear and tear. Our repairs will return it as close as possible to its most pristine, safe working order and performance standards.
If any procedure we perform fails these standards, we will make it right completely free-of-charge.
Please inquire about our lifetime warranty.
Walking into a body shop without a handle on how to read a repair estimate can be pretty daunting. We want you to know exactly what's involved in the repair process, so we've compiled a few common elements of repair estimates to build your knowledge - before you step into a body shop.
How Estimates Are Determined
An estimate is just that - an estimate of the cost involved to safely repair your vehicle to pre-accident condition. Repair estimates vary depending on several factors including labor rates, parts prices and the amount of time necessary to perform certain repairs, but the main elements are the initial estimate, the supplemental estimate and an agreed price.
Your claims representative will prepare an initial repair estimate so the repairs can begin. Your claims rep also can help you understand your choices to repair your vehicle. You have a choice in how you want your vehicle repaired.
SPRINGS & SUSPENSION
How do you know if you have a suspension problem? You’ll probably feel it if a spring fails, your ride will become hard and jarring. Failed shocks may result in excessive “bouncing” or up and down movement of your car’s front or back end. It may also become harder to steer, and could feel like your vehicle is pulling to the left or right.